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AO.com ousts John Lewis as Britain’s Best Retailer for customer satisfaction in Verdict Awards

AO.com ousts John Lewis as Britain’s Best Retailer for customer satisfaction in Verdict Awards

AO.com has won Verdict’s prestigious Best Retailer Award for 2015, showing that selling online only is no longer a barrier to delivering great customer satisfaction. The electricals pureplay retailer won the accolade at Verdict’s Customer Satisfaction Awards, which were held

19/06/2015 | Retail News, Retailer News | Read More
Online pureplays to hold a 30% share of online global luxury spend by 2020, reports Verdict

Online pureplays to hold a 30% share of online global luxury spend by 2020, reports Verdict

The global online luxury market will more than double in the next five years as major brands continue to increase their range availability online, and players which were reluctant to make websites transactional, such as Tom Ford, succumb, reports Verdict. The

15/12/2014 | Data Time, Research | Read More
Department store rivals fail to compete with John Lewis’s online strengths, reports Verdict

Department store rivals fail to compete with John Lewis’s online strengths, reports Verdict

John Lewis will extend its ecommerce lead in 2014 as the UK online department store market frontrunner, according to Verdict’s Department Store Retailing in the UK report. The retailer’s multi-channel proposition has propelled growth, and with Verdict forecasting the online

11/09/2014 | Data Time, Research | Read More
Global airport retail market set to reach $59.2bn in 2019, Verdict reports

Global airport retail market set to reach $59.2bn in 2019, Verdict reports

The global airport retail market is set to reach $59.2bn in 2019 – a rise of 72.9% on 2013. This will be driven by stronger passenger growth (27.4% rise in the period) as well as growing affluence in emerging markets

05/03/2014 | Data Time, Research, Retail News, Retailer News | Read More

Verdict: online spend via mobile phones and tablets is set to soar to £23.1bn in 2018

Spend via mobile phones and tablets will take off over the next five years, growing from £7.9bn in 2013 to hit £23.1bn in 2018, according to new research from Verdict. While improving economic conditions and investment from retailers aid growth,

04/11/2013 | Data Time, Research | Read More
Verdict: grocers to benefit from Halloween as consumers celebrate with seasonal food

Verdict: grocers to benefit from Halloween as consumers celebrate with seasonal food

Shoppers will be turning to the supermarkets and value players for their convenience, range and price position this year as they stock up on Halloween treats, according to Verdict.  While a more positive economic situation is on the horizon for

29/10/2013 | Data Time, Research | Read More
Christmas 2013 set to be best since recession started with spend up £2bn, says Verdict

Christmas 2013 set to be best since recession started with spend up £2bn, says Verdict

Verdict forecasts that Christmas 2013 is set to be the best Christmas since the recession started, with consumers spending at least £2bn more than in 2012. A baby boom and more reasons to be cheerful Consumer confidence drives spending and

14/10/2013 | Data Time, Research | Read More
Verdict: online sales to hit £50bn by 2018 as shoppers increasingly enjoy the process

Verdict: online sales to hit £50bn by 2018 as shoppers increasingly enjoy the process

E-retail is set to grow by almost 50% over the next five years to be worth over £50bn in 2018, when one pound in every seven spent on retail will be made online, according to new research from Verdict. One

19/09/2013 | Data Time, Research | Read More

Amazon is consumers’ top UK retail website, finds Verdict

UK consumers visit Amazon more than other retailer website, a new poll by retail analyst Verdict reveals. Verdict asked consumers which online retailers they visit when considering making a purchase (purchase visits). It found Amazon is streets ahead of its

02/06/2011 | Retail News | Read More
Co-operative extends own brand ice cream range

Co-operative extends own brand ice cream range

The Co-operative is launching two  500ml ice cream tubs into its own-brand range. In stores from 4 May 2011, the two flavours – Rocky Road and Cookies & Cream – will retail at £3.29 each. Packaged in easy-to-serve tubs, the

28/04/2011 | Ice cream, Product Time | Read More
Retail Chinn-wag: Tesco’s rise in Malaysia

Retail Chinn-wag: Tesco’s rise in Malaysia

In a regular new column, Verdict retail consultant Simon Chinn, assesses the latest grocery store formats and concepts around the globe On a recent trip to Malaysia, I had the chance to witness first hand the rise of Tesco in

24/03/2011 | Opinion Time, Retail Chinn-wag | Read More

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