AO.com has won Verdict’s prestigious Best Retailer Award for 2015, showing that selling online only is no longer a barrier to delivering great customer satisfaction. The electricals pureplay retailer won the accolade at Verdict’s Customer Satisfaction Awards, which were held
The global online luxury market will more than double in the next five years as major brands continue to increase their range availability online, and players which were reluctant to make websites transactional, such as Tom Ford, succumb, reports Verdict. The
John Lewis will extend its ecommerce lead in 2014 as the UK online department store market frontrunner, according to Verdict’s Department Store Retailing in the UK report. The retailer’s multi-channel proposition has propelled growth, and with Verdict forecasting the online
The global airport retail market is set to reach $59.2bn in 2019 – a rise of 72.9% on 2013. This will be driven by stronger passenger growth (27.4% rise in the period) as well as growing affluence in emerging markets
Spend via mobile phones and tablets will take off over the next five years, growing from £7.9bn in 2013 to hit £23.1bn in 2018, according to new research from Verdict. While improving economic conditions and investment from retailers aid growth,
Shoppers will be turning to the supermarkets and value players for their convenience, range and price position this year as they stock up on Halloween treats, according to Verdict. While a more positive economic situation is on the horizon for
Verdict forecasts that Christmas 2013 is set to be the best Christmas since the recession started, with consumers spending at least £2bn more than in 2012. A baby boom and more reasons to be cheerful Consumer confidence drives spending and
E-retail is set to grow by almost 50% over the next five years to be worth over £50bn in 2018, when one pound in every seven spent on retail will be made online, according to new research from Verdict. One
UK consumers visit Amazon more than other retailer website, a new poll by retail analyst Verdict reveals. Verdict asked consumers which online retailers they visit when considering making a purchase (purchase visits). It found Amazon is streets ahead of its
The Co-operative is launching two 500ml ice cream tubs into its own-brand range. In stores from 4 May 2011, the two flavours – Rocky Road and Cookies & Cream – will retail at £3.29 each. Packaged in easy-to-serve tubs, the
In a regular new column, Verdict retail consultant Simon Chinn, assesses the latest grocery store formats and concepts around the globe On a recent trip to Malaysia, I had the chance to witness first hand the rise of Tesco in
