Tesco has awarded a multi-million pound contract to point-of-sale cash management specialist, Cash Bases, which will see the integration of its SMARTtill technology in over 10,000 of the retailer’s UK tills.
The SMARTtill system, which offers automated cash management technology and monitors point-of-sale transactions in real-time, will be adopted in Tesco’s Extra and Superstore outlets from August 2013. The intelligent cash drawer system will enable the retailer to monitor the cash-flows of any given till, ensuring adequate change values are available and alerting management when cash levels reach minimum or maximum values, ultimately leading to a more seamless customer experience.
The retailer plans to introduce the SMARTtill to make the process at the checkout run as smoothly as possible, giving staff more time to focus on providing customers with the excellent customer service they expect from Tesco.
A Tesco spokesperson said: “Despite the various transaction technologies available today, we find that many of our customers still use cash as their main method of payment. By giving our colleagues more time to help customers at the checkout, SMARTtill will help us to provide the very best possible customer service.”
Cash Bases, a UK manufacturer of quality cash drawers and security-based technology, said it utilised its over 30 years of experience in cash management and feedback from the retail community to design the SMARTtill solution. The company is currently in talks with a number of other large UK retailers interested in adopting its SMARTtill systems.
Phil Stone, managing director of Cash Bases, said: “Cash is still used in the majority of retail transactions, but managing cash is a growing concern for management in today’s fast-paced retail environment. Customers want speed and convenience, something the SMARTtill system is designed to expedite, whilst managing the risk of losses. We’re delighted to be working with such a well-respected retail company and are confident we’ll make a tangible, material impact on Tesco and their customers’ experience from day one.”