The Fragrance Shop celebrates prestigious customer service award win


The Fragrance Shop, the UK’s largest independent fragrance retailer, is delighted to announce it has won the prestigious Feefo Platinum Trusted Service Award, following five years of winning the Feefo’s Gold Trusted Service Award.

The retailer, which offers designer, celebrity, and newly released fragrances from the world’s finest houses, prides itself on its excellent customer service and being the best of the best. It is delighted that its hard work has been recognised and that as a business it continually goes above and beyond, consistently offering a fantastic service, year after year.

Created by Feefo, the global reviews and customer insights company, the awards are independent seals of excellence that reward the delivery of exceptional service.  They recognise businesses that deliver exceptional experiences to their customers and those who are dedicated to going above and beyond, ensuring the customer experience is excellent from start-to-finish. Feefo collects ratings and reviews from verified customers – meaning all reviews are completely genuine. 

Sanjay Vadera, CEO The Fragrance Shop, said: “We are delighted to have won the highly coveted Platinum Trusted Service Award especially as it follows 5 years of winning the Gold Trusted Service Award. The award is testament to the hard work and commitment the team have put into providing excellent customer service. We are particularly proud of this accolade as it comes directly from feedback from our customers and that is extremely important to us.”