The Loyalty Awards 2013 recognise outstanding achievement in loyalty industry

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Winners announced

Winners announced

Outstanding achievement in the loyalty industry have been recognised at the second annual holding of The Loyalty Awards that took place on the 11 June 2013.

Held in the prestigious Grosvenor House Hotel in London’s Mayfair and hosted by comedian Omid Djalili, The Loyalty Awards 2013 provided an unbeatable networking opportunity for the industry.

Big winners on the night included Turkcell which scooped two awards, Avios and Nectar founder Sir Keith Mills who won the Outstanding Contribution to the Loyalty Industry award.

The full list of winners is:

Best Use of CRM in a Loyalty Environment
L’Occitane (Russia) – New CRM strategy and platforms

Best Customer Service in a Loyalty Programme 
Turkcell – Gencaver

Best Loyalty Industry Innovation
PointsPay – a global loyalty wallet and payments solution

Best Corporate Social Responsibility Initiative linked to Loyalty
My School/My Village/My Planet (South Africa) – Doing good is good business

Best B2B Loyalty Programme
Nectar – Nectar Business

Best Use of Technology in a Loyalty Programme
Orange – Orange Fun Finder powered by Last Second Tickets

Best Use of Communications in a Loyalty Programme 
British Airways – Executive Club Mosaic Acquisition

Best Use of Social Media to Enhance Loyalty
Turkcell (Turkey) – Ambassadors

Best Loyalty Programme of the Year: Retail – Food
SUBWAY – The SUBCARD 2012 Loyalty programme

Best Loyalty Programme of the Year: Retail – Non-Food
BP (Turkey) – BP Club Card Programme

Best Loyalty Programme of the Year: Travel and Entertainment
Baltic Miles – Building a world-class loyalty programme together with our customers 

Best Loyalty Programme of the Year: Financial Services
American Express – Sync on foursquare

Best Loyalty Programme of the Year: FMCG
Flora pro.activ – Cholesterol lowering programme
 
Best Loyalty Programme of the Year: Mobile
O2 – Priority Moments

Best Card Based Loyalty Programme
Nectar – Nectar: a benchmark for loyalty programmes

Best Coupon or Voucher Based Loyalty Programme
Jaeger and Ikano – Market leading reward voucher thresholds

Best Use of Customer Analytics/Data in a Loyalty Programme
Monsoon and Ikano – Turning customer data into valuable, actionable insight 

Best Loyalty Programme Marketing Campaign of the Year
Coop (Sweden) – One Billion

Best New Loyalty Programme of the Year
Applegreen (Ireland) – We’ve truckloads of big treats and little thanks 

Outstanding Contribution to the Loyalty Industry
Sir Keith Mills

Best Loyalty Programme of the Year: Central and Eastern Europe
Life (Belarus) – My Life subscribers club

Best Loyalty Programme of the Year: Middle East and Africa
Ooredoo (Qatar) – Nojoom customer reward programme

Best Loyalty Programme of the Year: European Union and Turkey
Nectar – A benchmark for loyalty programmes

Best Loyalty Programme of the Year: Pan-EMEA
Avios

Retail Times’ readers can view a pdf of The Loyalty Awards Winners Supplement with details of all those who triumphed here
http://theloyaltyawards.com/wp-content/uploads/2013/06/Loyalty-Winners-Supplement_final.pdf