Private sector postal operator TNT Post UK has launched a packets and parcels delivery service following demand from e-retailers.
The company has also secured Guernsey Post as a client, which will see well-known high street brands use the service with their deliveries being handled by TNT Post UK.
According to the company, current projected volumes are 17m items in the first year of operation with the company targeting vendors who use websites sites such as Kelkoo and ebay to promote their products.
TNT Post UK has invested in new automatic sorting machines in its Iver depot for the new packets and parcels service and claims it is expected to be 5-10% cheaper than Royal Mail.
The company said it has simplified the customer experience through introducing flexible collection times that suit the customer with no need to separate domestic and international items.
Recent research from the 2011 IMRG Consumer Delivery Survey revealed bad delivery experience with an e-retailer had discouraged repeat purchase by 31.5% This is the second consecutive year in which bad delivery experience has influenced choice of online purchase, showing positive delivery is paramount, said TNT Post UK.
Shaun Lihou, head of bulk mail, Guernsey Post, said: “We have to ensure our clients receive an efficient and quality service and working with TNT Post UK will enable us to fulfil that promise.”
Nick Wells, CEO, TNT Post UK, said: “Our expansion into packets and parcels is a key part of strategic growth plan in the UK. We have applied our principles of innovation, customer service and value for money to this new offer. We aim to improve customer satisfaction and reduce costs. Online retail packets and parcel delivery is a growing trend within the postal sector and our focus is to be the main provider in this sector.”