Wickes kicks off busiest season with OneView PoS transformation pilot


OneView Commerce, the retail industry’s leading provider of digital point of sale (POS), announced today that Travis Perkins, is piloting its POS transformation at Wickes, the Group’s home improvement retailer. The ‘go live’ of the OneView digital POS pilot took place at the Bristol store during Easter weekend, initiating the retailer’s busiest season. Aligning the pilot and planned rollout with Wickes’ peak season allowed the organisation to test out OneView’s capability to handle Wickes’ fast-moving, effective promotional strategy. The pilot demonstrated rapid promotion setup that drives increased basket potential and improved customer satisfaction.

OneView is hosting the cloud-based Digital Store Platform for Travis Perkins, as well as providing application management and IT infrastructure support.

Commenting about the announcement, which was made at RBTE, the Retail Business Technology Expo taking place 8-9 Mayin London, Travis Perkins CIO Neil Pearce said, “The successful pilot of OneView Digital Store at Wickes is a significant milestone as we embark on our commitment to digital transformation across the Travis Perkins brands. OneView’s digital point of sale enables a high level of agility in delivering on operational strategy, and the hosted infrastructure aligns with the Travis Perkins cloud-based business strategy that supports the ability to take advantage of innovative, advanced applications to continuously improve store operations and supply-chain effectiveness.”

Wickes store management reported that, with OneView Digital Store Platform, store employees are delivering better customer service using a touch-screen interface that simplifies product lookup, eliminating the need to memorise keyboard shortcuts. In addition, by improving legacy business processes, returns and purchases can now be processed in the same transaction, reducing customer wait times. All promotions are now set up in minutes rather than hours and enable expanded discount functionality.

OneView CEO Stuart Mitchell explained, “Retailers like Travis Perkins are leading the race toward digital transformation by ensuring that its business partners and store assistants have access to real-time customer and inventory information, supporting a unified commerce experience. OneView’s digital point of sale supports this transformation at a pace previously unattainable with enterprise software.”

OneView’s cloud-based Digital Store Platform is a single, unified platform that breaks down operational siloes, empowers re-use of existing systems, enables extensible delivery of retailer-specific business processes, and allows retailers to share all valuable customer experience data across the enterprise. Lightweight, full mobile deployment of the platform extends POS and unified commerce capabilities to virtually anywhere— including store assistants, pop up stores, and retail apps that allow customers to use their own devices.