Australia’s leading retail group, Woolworths, has signed a five-year agreement with POS solutions supplier, Retalix, to provide support for more than 3,000 Woolworths locations and 25,000 point-of-sale (POS) terminals; serving more than 24m customers every week across Australia and New Zealand.
Retalix said it will also provide IT installation at new stores and manage ongoing system configuration for all stores. The Retalix System Integration (SI) Services team will include a group of retail IT experts from Retalix in Australia and other Retalix locations, to provide support 24 hours a day, seven days a week.
“We are pleased to extend our relationship with Retalix due to our long partnership and their depth of knowledge of the retail industry. This expertise extends beyond technical systems to include a clear appreciation of retail culture, which makes a real difference to our business,” said Chris Stanley, head of customer technologies across the Woolworths group.
Based on familiarity with the retail industry gained through long-term collaboration with top retailers worldwide, deep knowledge of Retalix products and its customer implementations, Retalix said its SI (System Integration) services offering is designed to provide strategic, high-value services making optimal use of capital and resources.
The Retalix SI team’s mission is to fully understand retail chains’ business needs and challenges, and execute successful implementation and integration projects tailored to help retailers achieve measurable results that positively affect their bottom line, the company said.
“I am proud to strengthen and expand our relationship, and provide even further value to Woolworths, our long-time partner,” said Retalix CEO Shuky Sheffer.
“This new agreement represents a significant SI Services win for Retalix, and marks a key milestone as we continue to grow our SI Service-oriented business which is a major growth engine for the company. We have achieved a substantial track record supporting some of the world’s largest retailers, and developed a strong reputation for constantly leveraging the expertise, tools and scalability we have gained in the field to the benefit of all our customers.”